Voxline offers complete services and support for promotional campaigns, both with human operators or through complex IVR (Interactive Voice Response) applications. Numbers utilized may be regular rate, toll-free, or special rate available in mobile and fixed networks. For promotional campaigns, Voxline provides full logistics regarding contacting of winners, validation and delivery of prizes.

Green numbers, with the form 0-800 xxxx, run on a reverse charge principle/criteria (the costs of the calls are billed by the company or institution that has choose for such number).

For more information about this service, you can access numarverde.ro.

Because we like to offfer solutions for any ideea, Voxline Communications provides:

• free numbers - 080
• normal tax - 031
• overcharged numbers - 090

Both green numbers and overcharged numbers are available in fixed network and in main mobile networks. The costs for the overcharged numbers are between 0.5 Euro and 1.5 Euro. Additional details can be obtained from Voxline's specialist.

Voxline Communication offers services of direct interconnection for call termination at fixed locations, as far as the requests are resonable and technical feasible, providing the taking over of the calls from the point of interconnection with the Beneficiary network or with another public electronic communications network interconnected both with Voxline network, and with Beneficiary network and their termination at any active national number in Voxline network, when it's technically possible. For this service is billed only the time of conversation for the calls that were establishted and resolved. The time of conversation starts with the signal response and it ends with the first release of the line generated either the person who initiate the call or the called party.

The adress of switch where the interconnection is done: NNX Data, Dimitrie Pompei Avenue, No.8, Bucharest.

The location in wich is realized the inerconnection is: NX Data, Dimitrie Pompei Avenue, No.8, Bucharest.

Price list:

• call termination rates in Voxline Communication network:
  • from March 1, 2012 - 0.0082€/min
  • from 1 July 2012 - 0.0067€/min
• opening New Point of Access (POA) - 450€/POA
• installing a new POA, one port 2 Mbps - 450€/2 Mbps
• rent access port (POA) - 75€/POA/2 Mbps
• reconfiguration/reorganization/removal POA - 200€/POA
• rent line activation fee on distance <50 km - 1100€/2 Mbps
• fee for installation/removal/reconfiguration port 2 Mbps 350 €/2 Mbps
• rent line subscription short distances <50 km - 450 €/2 Mbps/month
• long distance rent line subscription >50 km - 20 €/2 Mbps/Km/month
• interconnection rent line subscription for third locations (collocation facilities) - 300 €/2 Mbps/month

IVR or Interactive Voice Response involves routing call according to the selected options using the phone keypad. The caller is informed by machine messages on the options available, and in some cases can be forwarded to a human operator.

The calls can beredirected according to:

• time when are efectuated
• location
• time units

The IVR service can be used for: votes and surveys, informations services, contest, chat, voice email. The acces to these services is performed with normal or short numbers on any type of tax: free, normal/regular or premium.

Additional details about the IVR service can be obtained from Voxline's specialists.

Callcenter is a service where the human factor and the technology form a whole to assure customer satisfaction.

It represents a first step to customize the relationship between company and client, because the call center provides full support for getting the necessary feed-back to achieve and sustain an effective dialog between company and client.

Since 2000, Voxline is one of the first private providers of call center solutions on green numbers in Romania, on Romtelecom and mobile networks infrastructure. Voxline service is a premium service and you cand find more information by contacting Voxline specialists.

Voxline provides databases management in specialized campaigns and also offers to it's customers, databases for sending sms/e-mail like rent or sale.

The main criteria then can be targeted databases include:

• age
• sex
• city / geographic area
• natural or legal person
• subscriber name

At client request, the databases can be targeted by other criteria, you can learn more from Voxline's experts.